1. conclusion of the contract
After booking via this website or after telephone or written confirmation of the customer for the booking of the house, we immediately send a reservation confirmation by email. The rental contract comes into effect with the receipt of payment of the deposit or the full rental price.
The deposit of 25% of the rental price must be received by us within 4 working days, otherwise the reservation will be forfeited.
The balance of the rent is to be paid at the latest 5 weeks before arrival. For bookings made 5 weeks or more before arrival, the full amount is due for payment immediately.
If the full amount is not paid 5 weeks before the start of the trip, we reserve the right to cancel the booking and retain the 25% deposit.
We commit ourselves to hand over the offered rental object in a clean and proper condition and with the equipment as described on the internet. If the rental object is no longer available, e.g. due to technical defects or force majeure, we will refund the entire invoice amount received. Claims for damages over and above this cannot be asserted.
3. services included in the rental price
- taxes and fees
- Additional costs such as water, electricity and garbage (in winter heating costs may be charged extra, but we will point this out if necessary).
- Special regulations apply to the charging of electric cars, bicycles and scooters (this must be communicated prior to arrival in order to then determine the payable electricity consumption, if applicable).
- One set of bed linen and 2 towels (one normal and one shower towel) per person.
- WLAN/Internet use
4. optional services
- Intermediate cleaning incl. Change of linen: 70 EUR (per cleaning)
- Late check-in (20:00 – 00:00): 15 EUR
- Night check-in (00:00 – 09:00): 45 EUR
- Parking space in underground garage: 7 EUR per day
5. arrival and departure, stay
Arrival is possible from approx. 15:00 to 20:00, departure should be by 11:00. Earlier arrival or later departure require a separate agreement. An additional fee will be charged for arrivals after 20:00.
Especially at departure, but also when leaving the object during the stay, all doors and windows must be closed. At departure the object is to be left broom-clean (dishes washed, swept, garbage completely disposed of and the grill cleaned and ashes emptied). Parts of the deposit will be retained if the cleaning effort exceeds the normal amount.
Any defects must be reported to us immediately and the tenant undertakes to do all that can reasonably be expected of him to contribute to their rectification. Compensation will only be considered if it is not possible to remedy the deficiencies within a reasonable period of time and if they interfere with the holiday. Complaints, which are communicated to us only after departure, cannot be considered for possibly demanded compensation payments in principle.
The tenant undertakes to treat the object with care and is liable for all damages incurred, even if these exceed the deposit paid. Damage must be reported to the landlord immediately.
It is not allowed to smoke in the house. Failure to do so will result in a cleaning fee of 200 euros for more intensive cleaning.
Country-typical impairments like short-time power and water failures, ants (and other animals) are no reason for complaints. SAT TV systems may not work in strong wind or rain, as the signal will not be received correctly.
Your property is not insured in the holiday homes. Please check with your household insurance whether your luggage etc. is insured abroad or take out luggage insurance if necessary.
We do not accept any responsibility for accidents of any kind during the stay in the holiday home. This also applies in particular to the roof terrace. Children should never be unsupervised on roof terraces.
We offer the following payment methods and forms:
- Bank transfer: Banco de Sabadell
BIC: BSAB ESBB
- Credit card, Giropay, SEPA direct debit, SOFORT:
You will receive a secure link from our clearing partner Stripeupon request.
Before the beginning of the rental period a deposit of € 200,- has to be paid in cash, by credit card, by bank transfer or Paypal. This will be refunded immediately after handing over the keys on the day of departure.
8. withdrawal from the contract by the customer, cancellation
The tenant can withdraw from the contract before moving in. In case of cancellation, compensation for loss of rent is payable and is calculated according to the following set of rules.
Travelers who cancel at least…
- 120 days before arrival, receive 100%
- 60 days before arrival, receive 75%
- 30 days before arrival, receive 50%
- 14 days before arrival, receive 25%.
…of the rental price back. Otherwise, they will not receive a refund.
The lessee reserves the right to prove that the lessor was saved higher expenses or that he was able to let the rental object elsewhere at the same price. For reasons of proof we recommend the written form or the text form for the resignation.
If the tenant does not make use of the contractual services, in particular as a result of late arrival and/or early departure due to illness or for other personal reasons, or does not make use of them in full, there is no entitlement to a pro rata refund.
We strongly recommend travel cancellation insurance.
9. termination of the contract by the lessor
The landlord (or his vicarious agents on site) has the right to terminate the contract without notice and without reimbursement of the rental price if the tenant behaves contrary to the contract despite a warning. These include:
- extreme noise pollution
- the bringing of pets that are not registered
- Occupancy of the object with more persons than stated in the booking confirmation
- grossly negligent damage to the object or inventory
The house has a fiber optic connection and the landlord allows the tenant for the duration of his stay in the holiday property a shared use of the WLAN access to the Internet. The tenant does not have the right to allow third parties to use the WLAN. The Lessor does not guarantee the actual availability, suitability or reliability of the Internet access for any purpose. He is entitled at any time to allow other co-users for the operation of the WLAN in whole, in part or temporarily and to restrict or exclude the access of the tenant in whole, in part or temporarily if the connection is or was used in an illegal manner, insofar as the landlord must fear a claim because of this and cannot prevent this with usual and reasonable effort in a reasonable time. In particular, the lessor reserves the right to block access to certain pages or services via the WLAN at any time and at its own reasonable discretion (e.g. pages glorifying violence, pornographic pages or pages for which a fee is charged).
Use is by means of access control. The access data (login and password) may not be passed on to third parties under any circumstances. If the tenant wishes to grant third parties access to the Internet via the WLAN, this is subject to the prior written consent of the landlord and the acceptance of the provisions of this usage agreement by the third party, documented by signature and complete identification. The lessee undertakes to keep his access data secret. The lessor has the right to change access codes at any time.
Dangers of WLAN use, limitation of liability
The tenant is informed that the WLAN only allows access to the Internet, virus protection and firewall are not available. The lessor expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) may get onto the end device when using the WLAN. The use of the WLAN is at the tenant’s own risk. The lessor assumes no liability for damage to the lessee’s digital media caused by the use of the Internet access, unless the damage was caused by the lessor and/or his vicarious agents intentionally or through gross negligence.
Responsibility and release from claims
The tenant is responsible for the data transmitted via the WLAN, the chargeable services used via it and the legal transactions carried out. If the tenant visits chargeable Internet sites or enters into liabilities, the resulting costs are to be borne by him. He is obliged to comply with the applicable law when using the WLAN and in particular:
– not to use the WLAN for the retrieval or dissemination of immoral or illegal content
– not to unlawfully reproduce, distribute or make accessible any copyrighted goods
– observe the applicable youth protection regulations
– do not send or distribute harassing, defamatory or threatening content
– not to use the WLAN for sending mass messages (spam) and/or other forms of inadmissible advertising
The tenant indemnifies the landlord of the holiday property from all damages and claims of third parties, which are based on an illegal use of the WLAN by the tenant and / or on a violation of this agreement, this also extends to costs and expenses associated with the claim or its defense. If the tenant recognizes or must recognize that such a violation of rights and/or such a violation exists or threatens, he points out this circumstance to the landlord of the holiday object.
Amendments to the contract require the consent of the lessor in writing or text form. This also applies to the amendment of the form clause.
Jochen and Evelyn Held, Am Hinterforst 1, 64367 Mühltal, Germany, Mobile +49 171 4470320